At Tanks2Trees, we care deeply about the quality of what we send and the experience our customers have with us. Every box of apples represents months of careful work in the orchard, and we want you to feel confident when ordering from us.
Because our products are fresh, seasonal, and perishable, refunds are handled with care and on a case-by-case basis. We kindly request that all concerns be genuine and raised promptly, so we can review them fairly and help in the best way possible.
We also encourage all customers to read product descriptions, size details, harvest notes, and related information carefully before placing an order, so expectations are clear from the beginning.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
[INSERT EMAIL ADDRESS]
[INSERT CONTACT NUMBER]
Cancellation requests can only be accommodated before the order has been packed or dispatched. Once fresh produce has been harvested, packed, or handed over for shipping, cancellation may no longer be possible due to the perishable nature of the product.
Returns
As we deal in fresh produce, we generally do not accept returns once an order has been dispatched.
However, if:
- the wrong item was sent, or
- the package arrives severely damaged in transit,
please contact us promptly with supporting evidence so that we can review the matter and assist you appropriately.
Refunds For Fresh Produce
We grow our apples in our own orchard and take great care in harvesting, grading, and packing them before dispatch. That said, fresh fruit is naturally delicate, and minor variations or occasional transit-related issues may arise despite careful handling.
If Your Apples Arrive Damaged
If you receive fruit with noticeable transit damage, please share:
- clear photographs, and
- preferably an unboxing video recorded while opening the package
This helps us assess the condition accurately. Based on the nature and extent of the issue, we will review the situation carefully and do our best to assist you with an appropriate resolution.
If A Fruit Shows Internal Spoilage
In some cases, a fruit may appear fine externally but show internal decay when cut open. Since we do not rely on harsh preservation chemicals, this can occasionally happen as part of natural produce.
If this occurs, please send us:
- a clear photograph of the affected fruit, and
- your order details
We will review the issue carefully and determine an appropriate resolution based on the nature and extent of the problem.
Important Note On Natural Produce
Our apples are naturally grown and may sometimes show slight variations in appearance, colour, or minor superficial marks. Such natural variations are not considered defects and do not normally
qualify for refunds, as they do not affect the fruit’s overall quality, taste, or nutritional value.
Contact For Refund Requests
For any concern regarding your order, please contact us at:
[INSERT EMAIL ADDRESS]
[INSERT CONTACT NUMBER]
Please include your order number, a brief explanation of the issue, and any relevant photos or videos so we can assist you as quickly as possible.
