At Tanks2Trees, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
- Who We Are
This Privacy Policy applies to Tanks2Trees (referred to in this policy as “we”, “us”, or “our”), including our website, online store, customer communications, and related services.
In this Policy, “you” and “your” refer to any visitor, customer, or user of our website and services.
- Information We Collect
We may collect personal information in different ways depending on how you interact with us.
- Information You Provide Directly
When you place an order, contact us, sign up for updates, or communicate with us, we may collect information such as:
your name
billing address
shipping address
phone number
email address
order details
payment-related details or payment confirmation
customer service messages or correspondence
any other information you voluntarily share with us
- Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
IP address
browser type and version
device type
operating system
approximate location based on IP
pages visited
products viewed
time spent on pages
referring website or search terms
interactions with the website
This helps us understand how visitors use our website and improve the customer experience.
- Cookies and Similar Technologies
We may use cookies, pixels, tags, web beacons, and similar technologies to:
keep the website functioning properly
remember your preferences
improve site performance
understand customer behaviour
support analytics and marketing
Most browsers accept cookies automatically, but you can usually modify your browser settings to decline or remove them. Please note that disabling cookies may affect some website functionality.
- How We Use Your Information
We use your personal information for legitimate business purposes, including:
- To Process and Fulfil Orders
confirm your purchase
process payments
arrange packing and delivery
send order confirmations and updates
handle customer support queries
process complaints, damage claims, or refunds where applicable
- To CommunicateWithYou
respond to enquiries
provide customer support
share service-related updates
notify you about harvest openings, product availability, or dispatch timelines
- To Improve Our Website and Services
understand how users interact with the website
improve navigation, content, and product presentation
analyse customer trends and preferences
improve site performance and shopping experience
- For Security and Fraud Prevention
detect suspicious activity
prevent fraud, misuse, or unauthorised transactions
verify orders where necessary
- For Marketing and Promotions
Where permitted by law, or where you have opted in, we may send you updates about:
new harvests
product launches
offers or seasonal announcements
orchard updates
You may unsubscribe from promotional messages at any time.
- How We Share Your Information
We do not sell your personal information.
We may share your information only where necessary for running our business and serving you properly, including with:
- Service Providers
Trusted third parties who help us operate our business, such as:
website hosting or e-commerce platform providers
payment gateway providers
courier and logistics partners
analytics providers
customer support tools
marketing tools or email platforms
These parties only receive the information needed to perform their services.
- Legal and Compliance Purposes
We may disclose information where required to:
comply with law, regulation, or lawful government requests
protect our legal rights
investigate fraud or misuse
enforce our Terms of Service or policies
- Business Transfers
If Tanks2Trees is involved in a business restructuring, merger, sale, or transfer of assets, your information may form part of that transfer, subject to applicable law.
- Payment Information
Payments made through our website may be processed by third-party payment gateways or processors. We do not store full credit card or debit card details on our own servers unless explicitly stated.
Payment providers handle your payment information in accordance with their own privacy and security practices.
- Data Retention
We retain your information only for as long as reasonably necessary for purposes such as:
fulfilling your orders
maintaining transaction records
handling customer service
complying with tax, legal, accounting, or regulatory obligations
resolving disputes
enforcing our agreements and policies
If you request deletion of your personal information, we may still retain certain records where required by law or for legitimate business purposes.
- Your Rights
Depending on applicable law and your location, you may have certain rights in relation to your personal information, including the right to:
access the information we hold about you
correct or update inaccurate information
request deletion of your information
withdraw consent to certain uses
opt out of marketing communications
request clarification on how your data is being used
To exercise any of these rights, please contact us using the details provided below.
We may ask you to verify your identity before responding to certain requests.
- Marketing Preferences
If you have subscribed to promotional messages, you may opt out at any time by:
clicking the unsubscribe link in our emails contacting us directly
messaging us on the contact details provided below
Please note that even if you opt out of marketing, we may still send you important service-related communications such as order confirmations, shipping updates, or responses to customer support requests.
- Third-Party Links
Our website may contain links to third-party websites, platforms, or media articles. These links are provided for convenience or reference only.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their policies separately before providing any information.
- Children’s Privacy
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
- Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.
These measures may include secure website protocols, restricted access, and the use of trusted service providers.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
- International Processing
Some of the service providers we use may process or store data outside India. By using our website, you understand that your information may be transferred to and processed in countries outside your own, subject to appropriate safeguards and the policies of the relevant service providers.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website operations.
Any revised version will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes your acceptance of the revised Policy.
- Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or the way we handle your information, please contact us at:
[INSERT EMAIL ADDRESS]
[INSERT CONTACT NUMBER]
